Refund Policy
Understanding your rights and our refund procedures at travenolysitho
Eligibility for Refunds
Students enrolled in travenolysitho's front-end design learning programs may request a refund within 14 days of enrollment, provided they have completed less than 25% of their chosen program content. This policy ensures you have adequate time to assess whether our educational approach aligns with your learning goals.
Refund eligibility applies to all paid courses, study materials, and premium learning resources purchased directly through our platform. Third-party certifications, external software licenses, and physical materials shipped to your address may have different return conditions based on vendor policies.
Students who have accessed downloadable resources, completed assignments, or participated in live sessions beyond the 25% threshold will be evaluated on a case-by-case basis. We understand that individual circumstances vary, and our support team works with students to find appropriate solutions.
Refund Process Timeline
Our streamlined refund process typically takes 5-10 business days from request to completion
Submit Refund Request
Contact our support team at info@travenolysitho.sbs with your enrollment details, reason for refund, and any relevant documentation. Include your student ID and course information for faster processing.
Application Review
Our team reviews your request within 2-3 business days, verifying eligibility criteria and course completion status. You'll receive confirmation once your request enters the processing queue.
Processing & Payment
Approved refunds are processed through your original payment method. Bank transfers typically take 3-5 business days, while credit card refunds may take 5-7 business days to appear on your statement.
Important Refund Conditions
Refunds cannot be processed for courses completed more than 30 days ago, regardless of completion percentage. Students who have received certificates or credentials must return these documents before refund processing begins. Promotional discounts and special pricing may affect refund amounts, with refunds calculated based on the actual amount paid rather than listed course prices.
Payment Method Considerations
Refunds are processed through your original payment method whenever possible. Credit card refunds appear as credits on your monthly statement, while PayPal refunds are typically visible within 24-48 hours. Bank transfers may require additional verification and can take up to 7 business days for international students.
For students who used multiple payment methods or installment plans, refunds are proportionally distributed across the original payment sources. Gift card purchases and promotional credits are refunded as account credits rather than cash refunds, which can be applied to future enrollments or course purchases.
Currency conversion fees incurred during the original transaction are not refundable, and current exchange rates apply to international refunds. Australian students using local banking may experience faster processing times compared to international transactions.
Special Circumstances
We recognize that unexpected life events can interfere with educational plans. Students facing medical emergencies, family crises, or significant financial hardship may request refund consideration beyond standard timeframes. Documentation may be required to support exceptional circumstances requests.
Technical issues preventing course access, platform malfunctions, or content delivery problems are addressed through our technical support team before considering refunds. Most technical difficulties can be resolved within 24-48 hours, allowing students to continue their learning journey without interruption.
Students unsatisfied with course content quality or teaching methods are encouraged to speak with our academic team about alternative learning paths or course modifications before requesting refunds. We're committed to helping every student find success in their front-end design education.
Need Assistance with Refunds?
Our support team is here to help guide you through the refund process and answer any questions about your eligibility.
Email: info@travenolysitho.sbs |
Phone: +61409284711
Address: Walla St, Bundaberg South
QLD 4670, Australia